FAQ

Do you accept returns or exchanges?

All sales are final. We do not accept returns or exchanges,
so please double check your size and your order before you check out.
We post a size chart and fit notes on every product to help you get it right
the first time. If something arrives damaged or we sent the wrong item,
that is on us. Email info@radiantlex.com and we will make it right.

How do I know what size to order?

Every product page has a size chart and a note on how that piece fits,
whether it runs true to size, boxy, or oversized. When in doubt,
size up. Our tees and hoodies are meant to be worn comfortably.
If you are still not sure, email us at info@radiantlex.com before you order
and we will help you pick.

Can I pick up my order at the church?

Yes, and it is free. Choose local pickup at checkout and we will email you
when your order is ready. You can grab it at the merch table on a Sunday
or during office hours at 1881 Eastland Parkway, Lexington, KY.
Bring your order confirmation with you.

Can I cancel or change my order?

If it has not shipped or been packed for pickup yet, email us
at info@radiantlex.com and we will do our best to help.
We turn orders around quickly, and once an order is fulfilled
we cannot cancel or change it. The safest thing is to make sure
everything is correct before you check out.

When will my order ship?

Most orders leave us within a few business days. Once your package
is with the carrier, delivery timing is out of our hands.
Drops and pre-orders can take longer, and we will always note that
on the product page.

How do I know my order has shipped?

You will get an email the moment your package leaves our hands,
with a tracking number inside it. If you chose local pickup,
you will get a ready for pickup email instead.

How can I track my order?

Use the tracking number in your shipping confirmation email
to track your package directly with the carrier. Once it leaves us,
it is in their hands. If something goes wrong with delivery,
reach out to the carrier first. If you are still stuck,
email info@radiantlex.com and we will see what we can do.
Please make sure your shipping address is correct at checkout.
Bad addresses are the number one reason packages come back to us.

My order never arrived. What now?

Start with the carrier and the tracking number in your confirmation email.
Packages marked delivered often turn up within a day or two,
or with a neighbor. If it has been a week and there is still no sign of it,
email us at info@radiantlex.com with your order number and we will help you
chase it down.

Why was my order cancelled?

We reserve the right to cancel any order at our discretion.
If that happens, you will be fully refunded for anything unshipped,
and we will email you to explain.

Where does the money go?

Back into the house. What we make here supports the ministry
of Radiant Church, our missions partners, and the people
this church is trying to reach. You are not just buying a shirt.

My question isn't here.

Email us at info@radiantlex.com and a real person will get back to you.
We are a church, not a call center, so give us a day.